We are hiring a Customer ServiceRepresentative to manage customer queries and complaints. You willalso be asked to process orders modifications and escalatecomplaints across a number of communication channels.

To do well inthis role you need to be able to remain calm when customers arefrustrated and have experience working withcomputers.

Customer Service RepresentativeResponsibilities :

• Maintaining apositive empathetic and professional attitude toward customers atall times.
• Responding promptly to customerinquiries.
• Communicating with customers throughvarious channels.
• Acknowledging and resolvingcustomer complaints.
• Knowing our productsinside and out so that you can answerquestions.
• Processing orders forms applicationsand requests.
• Keeping records of customerinteractions transactions comments andcomplaints.
• Communicating and coordinating withcolleagues as necessary.
• Providing feedback onthe efficiency of the customer serviceprocess.
• Ensure customersatisfaction and provide professional customersupport.

Customer ServiceRepresentative Requirements :

• Highschool diploma general education degree orequivalent.
• Ability to stay calm when customersare stressed or upset.
• Comfortable usingcomputers.
• Experience working with customersupport.

Last updated : 2024-05-17